A25590SS – Information Technology - Support and Services Pathway
| Degree Designation |
Articulation Agreement |
| Associate in Applied Science |
None |
| Minimum Required Credit Hours |
Fully online option available? |
| 65 |
Yes |
Description
The Information Technology Technical Support curriculum is designed to prepare graduates for employment with organizations that use computers to process, manage, and communicate information. This is a flexible program, designed to meet community information system’s needs.
Course work includes computer systems terminology and operations, logic, operating systems, database, data communications/networking, and related business topics. Studies will provide experience for students to implement, support, and customize industry-standard information systems.
Graduates should qualify for a wide variety of computer-related, entry-level positions that provide opportunities for advancement with increasing experience and ongoing training. Duties may include systems maintenance and troubleshooting, support and training, and Security related help desk and support responsibilities.
This curriculum complies with the standard approved by the State Board of Community Colleges.
Students may be required to take developmental courses in Math and/or English as a result of high school GPA or pre-enrollment placement tests. Therefore, the student may need more than the minimum number of semester hours listed for graduation. Consult a program advisor for more information.
Within this program specific courses will prepare students for the following industry credentials: CTI 120 - Comp TIA Network+ CTS 120 and CTS 220 - Comp TIA A+ CTS-125 - MOS PowerPoint Certification CTS-130 - MOS Excel Associate Certification DBA-110 - MOS Access Expert Certification NET Courses - Cisco Certified Network Associate SEC-110/150 - Security+
Ask your advisor for more details.
Program Learning Outcomes
Upon completion of this program, students will:
- Resolve technical problems using information technologies and information systems
- Create technology system solutions based on industry standards and customer requirements
- Communicate with clarity and precision using appropriate information technology terminology and concepts
- Develop personal and professional skills to anticipate and meet workforce expectations
- Manage computer hardware and software in support of a variety of professional environments.
Program Requirements
General Education
1st Communications
Communications
Enroll in the following:
| ENG-111 | Writing and Inquiry | 3 |
| ENG-112 | Writing and Research in the Disciplines | 3 |
| ENG-114 | Professional Research & Reporting | 3 |
Humanities/Fine Arts
Complete at least 1 of the following courses:
Humanities (AAS)
Take 1 course from the list
Social/Behavioral Sciences
Complete at least 1 of the following courses:
Social/Behavioral Science Electives (AAS)
Take 1 course from the list
Mathematics
Complete at least 1 of the following courses:
Take 1 course from the list
Technical Core
Technical Core
Complete all of the following Courses:
| CIS-110 | Introduction to Computers | 3 |
| CTI-110 | Information Technology Foundations | 3 |
| CTI-120 | Network and Security Foundations | 3 |
| CTS-115 | Information Systems Business Concepts | 3 |
Concentration Requirements
Pathway Requirements
Concentration Pathway - Support & Services
Complete all of the following Courses:
| CTS-155 | Tech Support Functions | 3 |
| CTS-220 | Advanced Hardware/Software Support | 3 |
Other Major Hours - Required
Other Major Hours - Required:
Other Major Courses - Support & Services Pathway
Complete all of the following Courses:
Other Major Hours - Electives
Electives
Other Major Classes - Elective List
Earn at least 6 credits from the following:
Other Required Courses
Other Required Courses
Complete at least 1 of the following courses:
Take one of the courses offered
Recommended Course Sequence
View the recommended course sequence for a suggested program schedule